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Moulin rouge


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Last update : June 2015







Table of Contents


      1. Scope / Purpose

      2. Identification / Confirmation of orders / Formation of the Agreement

      3. Products - Pricing

      4. Availability of products

      5. Delivery

      6. Right of cancellation

      7. Conformity of the products

      8. Payment

      9. Refund

      10. Liability

      11. Payment Security and Personal Data Protection

      12. Intellectual property

      13. Entire agreement

      14. Force majeure

      15. Applicable law - Competent jurisdiction





Art.1 - Scope / Purpose


These general terms and conditions of sale (hereinafter the "General Terms and Conditions of Sale") apply to and govern, without limitation or restriction, all sales between Bal du Moulin Rouge SA, a company registered with the Paris Trade and Companies Register under the number B 552 046 120, located at 82, bld de Clichy, 75018 Paris - with EU VAT No.: FR 45 552 046 120, email: contact@moulinrougestore.com , Tel: (hereinafter referred to as "Bal du Moulin Rouge" or "the Seller") and a non-professional buyer (hereinafter the "Buyer") wishing to acquire the products offered for sale by the Seller exclusively on its website www.moulinrougestore.com ("the Website"), an e-commerce site (accessible at www.moulinrougestore.com and from www.moulinrouge.fr)


For the purposes of these General Terms and Conditions of Sale, it is agreed that the Buyer and Bal du Moulin Rouge shall be collectively referred to as the "Parties" and individually as a "Party".

The Buyer declares that he/she is over 18 years old and has full legal capacity or has been granted authorisation from their parental authority, guardian or trustee.

Any order of a product offered on the Website entails the express and unconditional acceptance of these General Terms and Conditions of Sale by the Buyer, who acknowledges having read them before confirming the order.


The Seller reserves the right to modify these General Terms and Conditions of Sale at any time. For each order, the Buyer must read the General Terms and Conditions of Sale carefully. The General Terms and Conditions of Sale applicable are those in effect on the date of validation of the order.

To the extent permitted by law, if there is any contradiction between the French version of the General Terms and Conditions of Sale and the English translation, the original French version will prevail.



Art.2. - Identification / Confirmation of orders / Formation of the Agreement


2.1.Identification data


To place an order, the Buyer must open a user account which involves entering a login consisting of a valid email address and choosing a password. In this case, the Buyer shall provide the Seller with accurate and reliable information and the Seller shall not incur liability in the event that the information provided proves be incorrect or incomplete.

The Buyer is solely and entirely responsible for the use and confidentiality of his/her login and password and must ensure that only persons authorised by him/her have access to his/her account. As such, any use of the Buyer's account is deemed to be made by him/her or with his/her authorisation.

The Buyer shall promptly notify any security breach, particularly one related to the inadvertent communication or misuse of his/her login and/or password, so that appropriate measures can be taken to remedy this breach. In case of loss or misuse of the login and/or password, a procedure for granting new access codes will be implemented upon notification by the Buyer.


2.2.Confirmation of the order - Formation of the Agreement - Tracking of the order


The order is placed by clicking the "Order" button after having read and accepted these General Terms and Conditions of Sale by checking the box "I have read and accept the General Terms and Conditions of Sale." Before clicking the "Order" button, the Buyer has the option to verify the details of his/her order and its total price, including shipping costs, and, if he/she so wishes, to modify his/her order.


If the Buyer wishes to validate his/her order, he/she must then click the "Confirm" button. This confirmation leads to the formation of the agreement (hereinafter "the Agreement") and the payment of the amounts due in execution of said order, of which the Buyer is informed by the words "order with obligation to pay".


The Buyer must make payment of his/her order which is made on-line either by bank card (the credit cards accepted are American Express, CB, MasterCard, VISA) or by PayPal, according to the terms and conditions provided in Article 8 - Payment - of these General Terms and Conditions of Sale.


An e-mail confirmation of the order is then sent to the Buyer, along with a printable or downloadable 

copy of the version of the General Terms and Conditions of Sale in force on the date of the order.


The Buyer may then track his/her order by logging in to his/her personal account on the Website using his/her login and password.


Bal du Moulin Rouge reserves the right to refuse any order or delivery in case of abnormal order, placed in bad faith or for any other legitimate reason and, in particular, in case of dispute with the Buyer, total non-payment or partial payment of a previous order by the Buyer, or refusal by the Customer's bank to authorise payment by credit card. Bal du Moulin Rouge may not, in any event, be held liable in this respect.


Art. 3. - Products - Pricing


3.1. Products


For each product sold on the Website, Bal du Moulin Rouge provides the Buyer with an online description which outlines the essential characteristics of the product according to the information provided by the product suppliers. The Buyer acknowledges having read of all the essential characteristics of the products sold through the Website prior to placing any order.


Despite the attention taken in drafting the description of the essential characteristics of the product, there is the possibility of error. In such a case, the Buyer is asked to inform Bal du Moulin Rouge which undertakes to proceed as quickly as possible to correct any error.


The images and colours of the products presented on the Website may not exactly reflect the actual colours of the products due to the Internet browser and the screen resolution used by the Buyer. Bal du Moulin Rouge cannot be held liable whatsoever in this respect.


3.2. Pricing


Prices are quoted in euros, excluding shipping charges, taking into account any discounts and including all taxes. The amount of VAT is that applicable on the date of the order.


The prices shown are guaranteed within the limits of available stock. Prices do not include shipping costs, which are charged extra and are specified to the Buyer prior to the final confirmation of his/her order.

For orders to countries other than mainland France, the Buyer is the importer of the products concerned. For all products shipped outside the European Union and the French overseas territories, the price shown on the invoice is ex-tax. Customs duties or other local taxes or import duties or state taxes may be payable. These customs duties and other taxes as well as their payment are the Buyer's sole and full responsibility, both in terms of declarations as well as payments to the competent authorities and bodies in the Buyer's country. Bal du Moulin Rouge is not obliged to inform the Buyer of such taxes or customs duties and it is up to the Buyer to inquire about these issues with local authorities in the country to which the product is shipped.


Bal du Moulin Rouge reserves the right to modify its prices at any time. The products are invoiced based on the rates in effect at the time of confirming the order. The products remain the property of Bal du Moulin Rouge until payment is made in full.


4. - Availability of the products


Our product offers are valid for as long as they are shown as available on the Website and while stock is available. In the event a product is unavailable after confirmation of the order, Bal du Moulin Rouge shall inform the Buyer of this by email. The order will be cancelled and the bank debit will be credited back to the Buyer's account.


5. - Delivery


5.1 - Time and place of delivery


The products shall be delivered to the delivery address specified by the Buyer when ordering, at the latest on the date indicated to the Buyer before confirming his/her order.


5.2. - Late delivery


In case of late delivery attributable to Bal du Moulin Rouge, the Seller shall send an email to the Buyer to indicate a new delivery time. However, in that case, the Buyer will be entitled to refuse any postponement of delivery and to cancel the order placed under the terms and according to the conditions provided for in Article L138-2 of the French Consumer Code. In this case, in accordance with Article L 138-2 of the French Consumer Code, the Seller shall refund the total amount of the order paid by the Customer within 14 days of the date on which the Agreement has been terminated.


If the Buyer receives the products after termination of the Agreement, he/she must return the products in their original condition and packaging with all their accessories, instruction manuals and documentation within three (3) business days of their receipt, and the costs of returning them will then be refunded to the Buyer within three (3) business days from the day of receipt of the products in our warehouses at the following address: VIAPOST – SARL ASAR/MOULIN ROUGE – ZA des Boulays – 6, rue de l’Artisanat – 49130 Sainte Gemmes sur Loire.


5.3 - Shipping fees


Shipping fees are not included in the price of the products and are the responsibility of the Buyer. The amount of shipping fees is shown on the Website prior to confirming the order and is paid at the same time as the products.


5.4 - Lost parcel


If within seven (7) business days following the dispatch of his/her order in France, and within ten (10) days of dispatch to any other country, the Buyer has not received his/her parcel nor delivery notification or any information, he/she must go to the nearest post office or to his/her shipping office with the parcel tracking number in hand, which is found in the confirmation email that was sent to him/her at the time of dispatching the parcels containing the products ordered.


If this attempt remains unsuccessful, the Buyer must promptly contact our Moulin Rouge Customer Service at the following address: www.contact@moulinrougestore.com



Art. - 6. Right of cancellation and return


6.1.      Statutory cancellation period


Subject to the exceptions to the right of cancellation provided for in Article L 121-21-8 of the French Consumer Code, the Buyer has the right to cancel his/her order within 14 days, without having to give reasons or bear any costs other than that related to returning the products.


The cancellation period shall expire fourteen (14) days after the date the Buyer or a third party other than the shipping company, appointed by the Buyer, takes physical possession of the product.


            6.2.      Terms for exercising the right of cancellation


Should the Buyer wish to exercise his/her right of cancellation, he/she must notify the Seller - Bal du Moulin Rouge - located at 82, Boulevard de Clichy - 75018, of his/her decision to cancel by means of an unambiguous statement (e.g. letter sent by mail or an email sent to contact@moulinrouge.fr), stating the products and order number of the purchase which are the subject of the cancellation. The Buyer may also use the cancellation form attached in Appendix 1 of these General Terms and Conditions of Sale, but this is not mandatory. The Buyer may also cancel online by completing and sending the cancellation form available at the following hyperlink: http://www.moulinrougestore.com/retractation


or any other unambiguous statement. If you use this option, the Seller shall promptly send the Buyer an acknowledgement of the cancellation on a durable and reliable medium (e.g. email). In order for the cancellation period stated in paragraph 6.1 above to be respected, the Buyer must forward his/her communication regarding the exercise of the right of cancellation before the expiry of the cancellation period.


Once the Buyer has notified his/her decision to cancel, then he/she must, at his/her expense, return the products which are the subject of the cancellation to the following address: VIAPOST - SARL ASAR / MOULIN ROUGE - ZA des Boulays - 6, rue l'Artisanat - 49130 Sainte Gemmes sur Loire, without undue delay and no later than within fourteen (14) days of notification of his/her decision to cancel. The deadline shall be deemed to be met if the Buyer has returned the product before expiry of the period of fourteen (14) days.


The products subject to a cancellation must be returned by the Buyer in their original condition and packaging with all their accessories, user manuals and documentation, enabling them to be sold in new condition and, if possible, accompanied by a copy of the invoice in order to expedite the handling of their return. In case of depreciation of the product as a result of handling, other than that required to establish the nature, characteristics and functioning of the product, the Buyer may be held liable.


The costs of returning the products shall be borne by the Buyer. Therefore, it is up to him/her to keep all proof of this return. It is therefore advisable that the Buyer return the products by registered mail (Colissimo) or by any other means that enables providing proof of the return. These shipping receipts must include the following information: destination address, date of shipment and parcel number.


6.3. Cases in which the right of cancellation may not be exercised


According to current regulations, the right of cancellation may not be exercised in the cases provided in Article 121-21-8 of the French Consumer Code, in particular for the following products: audio recordings, video recordings or computer software that have been unsealed by the customer, goods liable to deteriorate or expire rapidly, goods which have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons.


6.4. Conditions for refund of the price of the products subject of the cancellation


When the right of cancellation is exercised by the Buyer in accordance with the above conditions, Bal du Moulin Rouge shall refund the Buyer all amounts paid by the Buyer (including shipping fees), except for the costs of returning the products, which are the responsibility of the Buyer, without undue delay and no later than fourteen (14) days from the date on which the Seller is informed of the consumer's decision to cancel the order. The Seller shall issue the refund using the same method of payment as that used by the Buyer for the initial transaction, unless the Seller and the Buyer expressly agree to a different method.


However, the Seller may withhold the refund until the products have been returned or until the Buyer has provided proof of having shipped these products, the date used being whichever of these occurs first. The Seller will not be required to refund the Buyer any additional costs paid if the Buyer has expressly opted for a more expensive method of delivery than the standard method offered by the Seller on its Website.

In the case where the right of cancellation does not affect the entire order, only the price of the returned products shall be refunded by the Seller.



Art.7 -. Conformity of the products


Despite the care taken in preparing the orders, some products of an order may prove to be defective, missing or non-compliant.


Consequently, the Buyer must check the compliance of the products received.


In accordance with the law, the Seller, Bal du Moulin Rouge, located at 82, boulevard de Clichy - 75018 Paris, is held responsible for any lack of conformity of the products under the agreement, pursuant to the conditions of Article L 211-4 et seq. of the French Consumer Code, and for any hidden defects in the item sold, pursuant to Article 1641 et seq. of the French Civil Code.



When acting under the legal guarantee of conformity, the Buyer:


-       Has a period of two years from the delivery of the product to act;

-       May choose between the repair or replacement of the product, subject to the conditions of costs provided under Article L 211-9 of the French Consumer Code;

-       Is exempt from providing proof of the existence of the lack of conformity of the product during the six months following delivery of the product. This period is extended to twenty-four months as from 18 March 2016, except for used goods.


The legal guarantee of conformity is applicable regardless  of any commercial warranty that may be granted.


Under Article 1641 of the French Civil Code, the Buyer may decide to invoke the guarantee of hidden defects of the item sold and, in such a case, he/she can choose between the cancellation of the sale or a reduction in the sales price, pursuant to Article 1644 of the French Civil Code.



When returning a product under the legal guarantees above, the product must be returned to the Seller in the condition in which the Buyer received it, along with all its accessories, user manuals, documentation and packaging.


The Buyer may contact the Seller's Customer Service either by phone at 01 53 09 13 87 or by mail, at the following address: Bal du Moulin Rouge, Online Store, 82, boulevard de Clichy - 75018 Paris.


The provisions of this Article shall not preclude the exercise by the Buyer of the right of cancellation provided for in Article 6 of these General Terms and Conditions of Sale.



Art.8 -. Payment


The amount owed by the Buyer is indicated before confirmation of the order by the Buyer, and also on the order confirmation sent via e-mail by Bal du Moulin Rouge to the Buyer. The act of confirming the order entails the obligation on the Buyer's part to pay the prices and fees indicated as such.


Payment of the purchases is made:

- Either by credit card: Visa, MasterCard, American Express, other credit cards (Blue Ecard)

 - Or by PayPal.



The order will be considered valid after approval of the bank payment is confirmed. In case of rejection by the bank, the payment will be rejected and the order will be cancelled automatically.


When the Buyer has validated his/her payment by credit card or PayPal, a confirmation email is sent to the Buyer at the email address indicated by him/her at the time of ordering. This confirmation includes all the information related to the order.

Bal du Moulin Rouge recommends that the Buyer keep this order confirmation email or print it out.


As soon as the Buyer confirms his/her payment by credit card or PayPal, the order is recorded and becomes irrevocable, subject to the cancellation period referred to in article 6 hereinabove. The order is registered on the computer records of Bal du Moulin Rouge, which are preserved on a reliable and durable medium, as proof of the contractual relationship between the parties.



Art. 9 - Refund


The refund of products in the cases referred to in Articles 4, 5, 6, 7 and 14 herein shall be carried out as soon as possible and no later than the deadlines specified in those articles, in accordance with the applicable laws. The refund is credited to the account used for payment of the order.



Art. 10 - Responsibility


It is up to the Buyer to check with local authorities about the specifics concerning taxes, declarations, and prohibitions, possibilities of importation or use of the products ordered. Bal du Moulin Rouge shall not be held liable in case of non-compliance with the regulations of the country where the products are delivered.



Art. 11. – Payment Security and Personal Data Protection


11.1     Payment Security


Bal du Moulin Rouge has entrusted its payment system to a company specialised in secure online payments, which guarantees total confidentiality of the Buyer's bank information, secured by SSL protocol which systematically controls the validity of access rights when the Buyer pays by credit card and encrypts all transactions in order to guarantee their confidentiality and traceability in accordance with the current regulations.


11.2     Personal Data Protection


Bal du Moulin Rouge collects personal data from the Buyer (hereinafter "Personal Data") at the time when the Buyer opens an account or buys products offered on the Website. The Buyer is informed that the input fields marked with an asterisk are mandatory and are strictly necessary for processing the request to open an account or place an order. If the Buyer does not wish to enter information in these fields, Bal du Moulin Rouge will not be able to complete the transaction.

Personal Data is processed for the following purposes:


-       registration and administration of user accounts,

-       management of transactions,

-       performance of marketing and statistical studies in order to provide the most suitable offers,

-       management of the quality of the services,

-       management of commercial prospecting.


The processing of Personal Data has been properly reported to the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés), and is carried out in accordance with the procedures described in the Privacy Policy 


Information regarding the use of cookies on the Buyer's hard drive, and the terms of use of sharing buttons on social networks from the Website are also included in the Privacy Policy 


In accordance with Articles 39 and 40 of the French Data Protection Act of 6 January 1978, amended by the Act of 6 August 2004, Buyers shall at all times have the right to access, rectify, cancel, or oppose personal data concerning them. To exercise this right and to obtain communication of the information, the User may simply send his/her request for such information to Bal du Moulin Rouge.


In order for Bal du Moulin Rouge to be able to honour the Buyer's request, the Buyer must send it the information necessary to formally identify him/her, including his/her name, address and email address, by email sent to the following address: information@moulinrouge.fr, or by ordinary mail sent to the following address:


Bal du Moulin Rouge


Customer Service

82 Boulevard de Clichy

75018 Paris


WARNING: due to material and technical constraints, the processing times for requests from Buyers will inevitably be increased if the request is made by mail.


Art. 12. - Intellectual property


The Website and all of its components, including the associated trademarks and domain names, are protected by intellectual property rights under laws related to copyright, the protection of databases, and by any law in force in France and by any European or international treaty.

Bal du Moulin Rouge is the holder and user of all the copyrights, databases, trademarks, names, text, graphics, icons, images, videos, logos and sounds, and all other intellectual property rights relating to the Website, its content, and/or compilations of its content, and all computer records and other codes implemented on the Website (hereinafter the "Intellectual Property Rights").

Browsing the Website and use of its components by the Buyer when opening an account or purchasing products offered on the Website are made pursuant to the General Terms and Conditions of Use



Accordingly, the Buyer is not authorised to appropriate, copy, modify, distribute, disseminate, use all or any part of the Website or other Intellectual Property Rights relating thereto, or use any logo, trademark, photographs or images reproduced on the Website.


The following shall constitute an offence and may result in civil and/or criminal prosecution against the Buyer acting in violation of these provisions:


-       any copy, reproduction, representation, adaptation, alteration, modification, or unauthorized, complete or partial distribution of the Website and/or its components, by any means whatsoever, whether these are components belonging to Bal Moulin Rouge or to third parties;


-       any repeated or systematic extraction or reuse - including for private purposes - of a substantial or insubstantial part of the elements from the databases used on the Website.


No document on the Website should be construed as granting any express or implied license to any of the Intellectual Property Rights.


However, the Buyer is expressly authorised to download, print and keep a copy of the contractual documentation relating to transactions made on the Website, for information purposes and to serve as proof.


In strict compliance with these General Terms and Conditions of Sale 

the Buyer is also authorised to share his/her opinions on the content of the Website via social networks.



Art. 13. - Entire agreement


These Terms and Conditions of Sale and the order confirmation email sent to the Buyer form the Agreement and constitute the entire contractual relationship between the parties.




Art. 14. - Force Majeure


Under these General Terms and Conditions of Sale, an event of Force Majeure is considered as any event which is reasonably unforeseeable and unavoidable for the Seller or the Buyer, making it impossible to execute all or part of its contractual obligations.


Without this list being exhaustive, the following events will be considered as Force Majeure: natural disasters, earthquake, severe weather, flood, fire, shortage of raw materials, disruption or total or partial strike of the postal services and means of transport and/or communications in particular, power failure, embargo, introduction of a new law prohibiting the sale of the products or making their sale significantly more expensive, sabotage, intervention of civil or military authorities, acts of war, hostilities, terrorist acts or riots.


The Party affected by an event of Force Majeure shall not be considered as not fulfilling its obligations in the event that the performance of its obligations under the Agreement is hindered, prevented or delayed by an event of Force Majeure, and it shall not, in such case, be held liable for any reason whatsoever.

Beyond a period of one (1) month of interruption due to force majeure, Bal du Moulin Rouge will not be able to honour the order and shall reimburse the Buyer in such case.



Art. 15. - Applicable law - Competent jurisdiction


Without prejudice to the mandatory provisions applicable under the laws of the country of the Buyer pursuant to EU regulations or international conventions, these General Terms and Conditions of Sale are subject to French law, and all disputes of any kind between the Parties will be subject to the exclusive jurisdiction of the French courts.


In any event, the Parties will attempt to find an amicable solution to the dispute, prior to referral to the competent court.




Appendix 1 - Model cancellation form



Please complete and return this form only if you wish to cancel the Agreement.


To the attention of Bal du Moulin Rouge, Moulin Rouge Store, 82 boulevard de Clichy - 75018 Paris or contact@moulinrougestore.com


I/We (*) hereby notify you of my/our (*) cancellation of the Agreement covering the sale of the item indicated below:


Ordered on (*) / received on (*)


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if sending notification of this form on paper):




(*) Delete as appropriate.